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Case Managers Satisfaction Survey

Home Case Managers Satisfaction Survey

HOMELINK appreciates the opportunity to hear your suggestions and about the experiences that you have had with us. Please fill in the blanks for the items below. Those marked with a * are a mandatory field.


  • In the past 6 months I have called upon HOMELINK:*

  • I have called upon HOMELINK to coordinate: (please check all that apply)*

Please select the rating that best describes your experience with HOMELINK:

  • Poor
  • Average
  • Fair
  • Good
  • Exceptional
  1. 1) Staff were professional and knowledgeable
    • 1) Staff were professional and knowledgeable
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  2. 2) Staff followed-through as needed in a timely manner
    • 2) Staff followed-through as needed in a timely manner
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  3. 3) Timely forwarding of necessary documentation
    • 3) Timely forwarding of necessary documentation
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  4. 4) Staff were courteous
    • 4) Staff were courteous
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  5. 5) Communications are clear and concise
    • 5) Communications are clear and concise
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  6. 6) Trustworthy to follow-through as planned
    • 6) Trustworthy to follow-through as planned
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  7. 7) Providers chosen are reliable, professional and prompt
    • 7) Providers chosen are reliable, professional and prompt
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  8. 8) Patient care is number one priority
    • 8) Patient care is number one priority
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  9. 9) Fully attentive to your needs and requests
    • 9) Fully attentive to your needs and requests
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional
  10. 10) Complaints and/or concerns have been addressed in a timely manner
    • 10) Complaints and/or concerns have been addressed in a timely manner
    • Poor
    • Average
    • Fair
    • Good
    • Exceptional



Thank you for taking the time to let us know how we can improve our service. Your feedback is important to us!

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